TERMS AND CONDITIONS
Welcome to The Virtual Office Pearl. By accessing this website, purchasing a product, engaging our services or using any content available through this website, you agree to be bound by these Terms and Conditions.
If you do not agree with these Terms and Conditions, please discontinue use of this website.
ABOUT US
The Virtual Office Pearl is an Australian business providing virtual assistant services, administrative support, business resources and digital products.
Throughout these Terms and Conditions, “I”, “me”, “my”, “we”, “us” and “our” refer to The Virtual Office Pearl.
“Website” refers to all pages, content and services available through this website.
“Customer”, “client” and “you” refer to any person or business accessing this website, purchasing products or engaging our services.
WEBSITE USE
You agree to use this website lawfully and responsibly.
You must not:
We reserve the right to restrict or terminate access to the website where misuse is identified.
VIRTUAL ASSISTANT SERVICES
Where you engage The Virtual Office Pearl for services, a separate proposal, agreement or written scope of work may apply.
Services are provided based upon information supplied by the client. Clients are responsible for ensuring all information provided is accurate, complete and lawful.
While every effort is made to provide services with reasonable care and skill, we do not guarantee specific business, financial or commercial outcomes.
QUOTATIONS AND PRICING
All quotations are valid for thirty (30) days unless otherwise stated.
Prices may be amended without notice. Any pricing changes will not affect services or products already purchased.
All prices are shown in Australian Dollars (AUD) unless otherwise stated.
PAYMENT TERMS
Invoices for services are payable within fourteen (14) days of the invoice date unless alternative arrangements have been agreed in writing.
Late payments may result in work being paused until payment has been received.
Digital products must be paid for in full before access is granted.
DIGITAL PRODUCTS
The Virtual Office Pearl offers a range of digital products including templates, planners, invitations, journals, guides, educational resources and other downloadable content.
All products are supplied digitally unless otherwise specified.
No physical product will be shipped.
Upon successful payment, customers will receive access to the purchased files through the delivery method specified at checkout.
Customers are responsible for ensuring they have suitable software, hardware and internet access to download and use purchased products.
LICENCE OF USE
Unless otherwise stated, all digital products are sold under a single user licence.
You may:
You may not:
Purchase of a product grants a licence to use the product. It does not transfer copyright ownership.
INTELLECTUAL PROPERTY
All content available on this website is owned by or licensed to The Virtual Office Pearl.
This includes but is not limited to:
Unauthorised copying, reproduction, modification, distribution or commercial exploitation of any content is prohibited.
PRODUCT DESCRIPTIONS AND IMAGES
We make every effort to ensure product descriptions, images and previews accurately represent the products being sold.
Colours may vary depending on individual screens, printers and devices.
Product preview images, mockups and promotional graphics are provided for illustrative purposes only.
Unless specifically stated, decorative props shown in product images are not included with a purchase.
REFUND POLICY
Due to the nature of digital products, refunds, exchanges or cancellations cannot generally be provided once files have been downloaded or access has been granted. Please refer to separate Refund Policy here.
If a product is defective, corrupted or significantly different from its description, please contact us within fourteen (14) days of purchase and we will work with you to resolve the issue.
Nothing in these Terms and Conditions excludes any rights available under the Australian Consumer Law.
THIRD PARTY PLATFORMS
Some products may require access to third party platforms such as Canva or other software providers.
The Virtual Office Pearl is not responsible for changes made by third party providers, including pricing, availability, functionality or access restrictions.
Customers are responsible for complying with the terms of any third party platform they choose to use.
Third party providers used by The Virtual Office Pearl may include website hosting providers, email marketing platforms, payment processors, analytics services and eCommerce platforms.
LIMITATION OF LIABILITY
To the maximum extent permitted by law, The Virtual Office Pearl shall not be liable for any indirect, incidental, consequential or special loss arising from:
Our total liability for any claim shall be limited to the amount paid by the customer for the relevant product or service.
Nothing in these Terms excludes rights that cannot be excluded under Australian law.
EXTERNAL LINKS
This website may contain links to third party websites.
We are not responsible for the content, availability, accuracy or privacy practices of third party websites.
Accessing external websites is at your own risk.
PRIVACY
Your use of this website is also governed by our Privacy Policy here.
By using this website, you consent to the collection and handling of personal information in accordance with our Privacy Policy.
CHANGES TO THESE TERMS
We reserve the right to amend these Terms and Conditions at any time.
Updated versions will be published on this website and will take effect immediately upon publication.
Continued use of the website constitutes acceptance of any revised Terms and Conditions.
GOVERNING LAW
These Terms and Conditions are governed by the laws of Western Australia and the Commonwealth of Australia.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Western Australia.
ARTIFICIAL INTELLIGENCE DISCLOSURE
The Virtual Office Pearl may utilise artificial intelligence (AI) tools in the creation or enhancement of certain images, illustrations, graphics, mockups, design elements and written content.
All AI assisted content is reviewed, edited and approved by a human prior to publication or sale.
Where AI generated imagery is used, any people, locations or scenes depicted may be fictional and are not intended to represent actual individuals, events or places unless expressly stated.
The Virtual Office Pearl makes reasonable efforts to ensure that all published content complies with applicable copyright, intellectual property and consumer protection requirements.
CONTACT US
If you have any questions regarding these Terms and Conditions, please contact:
The Virtual Office Pearl
Email: hello@thevirtualofficepearl.com
Website: www.thevirtualofficepearl.com
Last updated June 2026
